What owner reports can tell you
A recurring story is a reason to investigate. To turn it into a rate, you need a denominator.
Read the guideNew investigation · Ownership over time
Eight Sleep and Dock Pro: repairs, noise and upkeep
Repairs, replacements, noise and subscriptions: we reconstructed 16 reported ownership episodes and checked the current vendor documents.
Read the investigation ↗First investigation · Connected home
When the internet stops.
What keeps working?
We read the documentation for six smart-home setups. The useful question is which functions survive, and under what conditions.
Read the investigationA closer look
Understanding the evidenceOffline is not one feature
Turning something on, changing a setting and setting it up again can rely on different parts of a system.
Read the guideWhy we follow up
Useful questions.
Time to look closer.
A product launch tells one part of the story. We look at what happens in use: the conditions, the upkeep and the experiences that become visible over time. Each investigation shows what its evidence can support.
How we work